At XuanMa, we are committed to providing a secure and seamless shopping experience for all of our customers. This Payment Policy outlines the methods of payment we accept, payment security, and other related details.

1. Accepted Payment Methods 

We accept the following forms of payment for purchases made on our website:
Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.

PayPal: Secure online payment via your PayPal account or linked payment method.

Stripe: We also accept payments via Stripe, a trusted payment gateway that ensures secure transactions.

Other Payment Methods: Additional local or alternative payment methods may be available depending on your location. Please check the checkout page for further details.

2. Payment Security

At XuanMa, we prioritize the security of your payment details. All payments are processed through secure, third-party payment gateways. We use SSL encryption to protect your personal and financial information during transmission.
SSL Encryption: Your data is encrypted and protected when making a payment on our website.

Third-Party Processors: Payments are handled by trusted, secure third-party providers such as PayPal, Stripe, and other payment services.

3. Payment Authorization

When you place an order on XuanMa, we will authorize your payment method to ensure that funds are available. The amount will only be charged to your payment method once the order is processed and shipped. Please note that in some cases, your bank or payment provider may place a temporary hold on funds until the payment is completed.

4. Payment Errors

If there are any issues with your payment (e.g., declined card, insufficient funds), we will notify you promptly to resolve the issue. You may be asked to provide an alternative payment method. If the payment issue is not resolved within a reasonable timeframe, your order may be canceled.

5. Taxes and Additional Charges

The prices listed on our website do not include applicable taxes or customs duties. If your order is subject to local taxes or import duties, these fees will be added during checkout or upon delivery. The responsibility for paying any taxes or fees lies with the customer.

6. Payment Confirmation

After completing your payment, you will receive a confirmation email from XuanMa with your order details and payment receipt. If you do not receive the email, please check your spam folder or contact us for assistance.